We offer Free Domestic Shipping. International shipping is free with a minimum purchase of $100.
All Domestic orders are shipped via USPS Priority Mail or USPS First Class Mail.
International orders are shipped via USPS First Class International. Please be aware that you may be responsible for additional customs fees charged by your local post office upon arrival in your country.
We are not liable for lost packages once they have left our studio.
Because all of our garments + textiles are produced in house, we ask that you allow 2-4 weeks from date of purchase for us to ship your item(s).
Hand Dyed, Woven, or Marbled items may require additional time for delivery and are stated within the item description.
We gladly accept returns and exchanges for online purchases within 14 days of delivery for standard orders.
All returns and exchanges must be authorized by Jamie + the Jones. Please send your return request to firstname.lastname@example.org with your order number, and list of items you would like to return or exchange.
We offer a refund to original payment method or store credit. If it is outside the 14 day window, we can offer only store credit for the return if it is within 4 weeks of the original delivery. We cannot honor exchanges or refunds after four weeks. All return shipping costs are not included in the refund amount, and are the responsibility of the customer.
If exchanging a garment, once we receive and process your return we will put the requested item into production. It will be ready to ship within 2-4 weeks. You will receive a shipping confirmation when it is shipped. After an item has been exchanged, we offer only offer store credit for a return at that time.
Please return unworn merchandise with original tags, invoice, and packaging. Please note that if any item is returned in a condition other than how it originally left our facility, a Cleaning + Restocking Fee may be deducted from your refund or store credit amount.